Case Study: How a Dispatch Service Cut Email Processing Time by 85% with Workflow Automation
Learn how AI-powered dispatch workflow automation cut a company's email processing time by 85%. Get the free case study and see the full story.
Your Field Techs Deserve Better Than Paper and PDFs
Ditch the manual processes. Pivotly helps service teams digitize inspections, dispatch, work orders, and invoicing using mobile friendly tools that match the way your team actually works.
Spreadsheets Don’t Scale. Field Work Isn’t One-Size-Fits-All.
Most repair and service teams are stuck using outdated tools: paper inspections, rigid field service software, or clunky systems designed for something else entirely. The result?Missed details, poor visibility, and frustrated techs who have to log work on a desktop after the fact.
Pivotly changes that by building mobile-ready workflows around the exact way your team operates. No more shoehorning your process into someone else’s platform.
- Disconnected dispatch and job tracking
- Paper-based inspections and work orders
- Manual data entry and reporting
- Lack of real-time updates for techs or clients
- Inflexible or overbuilt field service software
From Dispatch to Done: One Workflow That Fits
We don’t just digitize your service workflow, we design it around how your field, office, and customer service teams actually operate. Whether you're doing inspections, repairs, replacements, or retrofits, Pivotly builds software that mirrors your process, then connects the pieces from first call to final invoice.
Pivotly Core: Connect the Frontline to the Back Office
Tie together dispatch, job tracking, inventory, and billing with flexible API integrations and ETL pipelines that reflect your real-world workflow.
Pivotly Prompt: Automate the Boring Stuff
Use AI to summarize inspection notes, auto-fill work orders, or trigger next steps governed by your rules, not chatbots gone rogue
Pivotly Apps: Field Tools That Actually Work in the Field
We build mobile-first tools that match your services. No clunky logins or rigid templates. Think: custom inspection apps, scheduling tools, digital job boards.
Technician Tools That Work in the Field
Your techs need tools that work where they do. Pivotly apps are built for mobile use, with fast load times, offline support, and custom forms that match your services. And because data flows instantly back to dispatch and finance, clients stay informed, and jobs get closed faster.
Mobile-First Forms
No more “log in later” workarounds. Techs complete inspections, photos, and notes in real time.
Live Job + Part Status
Everyone sees what’s happening: dispatchers, managers, and customers,
Customer Updates + Invoicing
Keep clients in the loop and shorten time-to-cash with real-time status and billing integration.
Know What’s Happening From Anywhere
When your tech’s location, part availability, or job status is unclear, everything slows down. Pivotly provides real-time visibility into every part of your operations, so you can reduce errors, accelerate scheduling, and make smarter decisions.
- Technician location and job progress
- Inventory and part availability
- Scheduling conflicts or missed updates
- Service analytics and reports
We Don’t Just Connect Systems, We Build What You’re Missing
Pivotly helps repair and service operations get more efficient, better connected, and more responsive to customers. Let’s get you from inspection to invoice faster